12 MONTHS
Workmanship & materials
Coverage for workmanship and materials used in the construction of your Old North home, with the details outlined in your written warranty documents.
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WARRANTY & HOMEOWNER CARE
Our care does not
end at closing.
A well-built home deserves a clear introduction, documented protection and a relationship that continues after move-in.
A CONFIDENT BEGINNING
Prepared for the day
you come home.
Closing is an important milestone, but it is also the beginning of life in the home. Before that day, our goal is to complete the work carefully, explain the home clearly and make sure you know where to turn if a question arises.
Warranty coverage and procedures will be provided in the documents applicable to each home. Those written documents, not general website information, define the specific coverage, exclusions, responsibilities and time periods.
PROTECTION FOR YOUR NEXT CHAPTER
Built with care.
Backed with confidence.
Old North Homes offers a 12-month workmanship and materials warranty and a full 2-10 warranty backed by 2-10 Home Buyers Warranty.
Our warranty partner
BACKED BY 2-10
Full 2-10 warranty
Workmanship, distribution systems and structural warranty coverage backed by 2-10 Home Buyers Warranty. Your warranty booklet and certificate explain the coverage, terms and conditions for your home.
Your warranty, at a glance.
Keep our branded guide and the 2-10 coverage overview close at hand.
BEFORE AND AFTER MOVE-IN
A clear path for homeowner care.
Completion review
Before closing, the home is reviewed in detail and remaining completion items are documented and addressed through a clear process.
Homeowner orientation
We introduce the home’s primary systems, maintenance considerations, warranties and the best way to request help.
Warranty support
Applicable warranty requests are documented, reviewed and coordinated with the appropriate team or manufacturer.
Ongoing care
Good stewardship helps a home perform well. We provide practical information so homeowners can understand and care for their home.
WHEN A QUESTION ARISES
Simple information. A documented next step.
Homeowners will receive instructions for submitting non-emergency warranty requests along with important home and manufacturer information at closing. Complete descriptions and supporting photographs can help the team understand a request and coordinate the appropriate response.
- Review the homeowner and warranty documents
- Submit the request through the provided service channel
- Include the location, description and helpful photographs
- For emergencies, contact the appropriate utility or emergency service first
IMPORTANT INFORMATION
Written warranty documents govern.
This page describes Old North Homes’ intended homeowner-care approach and is not itself a warranty or service agreement. Specific warranty coverage, exclusions, maintenance responsibilities, procedures and time periods may vary and will be defined by the applicable purchase, construction and warranty documents. Manufacturer warranties may apply separately.
START WITH THE STANDARD
Care begins long before closing.
Explore the principles that guide the design, construction and finish of every Old North home.
Explore our standard →